Why Choose GPS Chargebacks?
GPS can facilitate the raising of chargebacks in bulk and recuperate maximum funds in a timely manner
Facilitate the managing of chargebacks
Ability to raise chargebacks via a bulk file
Enables managing chargeback requests from cardholders more efficiently
Reduce average time spent by customer
Service in the manual raising of individual chargebacks
As part of your access to the Apex platform individual chargebacks can be raised by Customer Services Agent against any existing presentment. GPS Apex manages the full life cycle of chargebacks from submission to rejection or credit from the schemes to the final stage of arbitration.
Bulk Chargeback Functionality
GPS can facilitate the raising of chargebacks in bulk as an additional add-on service, whereby you produce a bulk file as per a pre-agreed format, which we are then able to validate, log, process and pass on the chargebacks to MasterCard or Visa, who will in turn dispute the payments contained in the file with the relevant merchant.
Challenges with managing chargeback requests from cardholders
Cardholders have the right to request that transactions that they have made be disputed via MasterCard or Visa.
This can happen for a variety of reasons such as fraudulent and/or unauthorised usage of their card.
One of the challenges of operating a LIVE payment programme is the management of chargeback requests from cardholders. Typically, each chargeback is raised individually (via GPS Apex) by a customer service agent. As businesses scale, staffing these manual teams can become an unscalable and uncontrollable HR cost.
Benefits of raising chargebacks via a bulk file
The ability to raise chargebacks via a bulk file offers a number of business operation advantages to the service user:
• Reducing the average time spent by a Customer Service Agent in the manual raising of individual chargebacks, which can be repetitive, cumbersome and can impact the overall levels of operational productivity.
• The ability to effectively manage bulk chargebacks as a result of repeated merchant misuse or replicated fraudulent activity on multiple cards and recuperate maximum funds in a timely manner.
• An increased likelihood of submitting chargebacks within the appropriate MasterCard and Visa chargeback time limit, so that maximum funds are recuperated for disputed transactions.
• The possibility for the business to build an internal Customer Relationship Management (CRM) for cardholder management where Operations staff are able to raise chargebacks via the company’s own internal tool.