Name: Kevin Sy
Role: Desktop Support Analyst
It’s exciting times here at GPS, as we continue to scale sensibly, expanding into new markets and adding new members to our hugely diverse team. However, with over 200 employees based in major fintech hubs around the world – including London, Newcastle, Singapore, Sydney, and Dubai – working tirelessly to give our customers a competitive edge, we know not everyone gets a chance to be in the spotlight.
So, we have created our ‘Employee Spotlight’ series as a way of introducing our fintech enthusiasts, to uncover a little bit more about who they are and what a typical day looks like for them at GPS.
Tell us a little bit more about yourself, Kevin.
I am 21 and have just finished a gap year where Covid had stopped most of my plans, when I began looking for an apprenticeship and was able to find a role with GPS. Coming out of further education, I knew I wanted to pursue an apprenticeship. I had always wanted to start my career in IT as I had studied it for five years, starting in secondary school. I have a lot of foundational knowledge from being surrounded by technology, but since working here, I’ve learned so much more.
What is your role at GPS and what does it entail?
I assist end users with their queries and issues. For example, it can range from larger issues, including someone’s laptop having stopped working completely, to smaller issues such as a problem with the camera – I troubleshoot these issues. I also take new users through the onboarding process, including having their equipment delivered, getting new software integrated across the business, and other database-related activities.
What excites you about fintech and GPS?
It’s an exciting place to work! Since I’ve joined, we’ve been really busy with new joiners and it’s great to get involved in all of the new projects. Judging by how quickly the company is growing, I know the projects will become bigger over time, so I think it will be really good for my development.
How are you finding your apprenticeship?
It has been really good! It was not what I expected, mostly due to working from home and the small team, but overall, everyone has been super helpful. I have a great mentor in Ben; he supports me a lot. I’m usually a very independent learner, but it is a good mix of me doing my own thing and Ben helping me. It has been five months now and I have learnt a lot during that time.
Is there anyone who inspires you in your career?
Ben! (Benjamin Kennedy, GPS’ Desktop and End User Specialist). He works so hard. Whenever I need help, he’s always there.
How do you spend your free time?
I usually spend my free time with my girlfriend, going out to eat, playing games, watching movies or videos on YouTube. The Premier League season has started again, so on weekends I would watch a game or two… although it’s not looking too great as an Arsenal fan!
What is the last book you read or movie you watched?
The last book I read was a few years ago, but I believe it was ‘The Secret’ (by Rhonda Byrne). The latest movie would be the latest Suicide Squad which I found really entertaining.
If you could take three things with you to a desert island, you would bring…
I would bring a knife, a tent, and a cooking pot.
What is something about yourself that would surprise us?
My name wasn’t originally Kevin. It was Paul, which doesn’t really suit me, hence why it was changed to Kevin!
Best advice you’ve received:
The best advice I’ve received recently has been to not let others stop you from doing what you want to do, because ultimately, you’ll be the one that’s losing out. From a work context, I’d say it’s been to ‘hit the ground running’ and I think I have done that – it’s helped so much with settling in and showing that I belong.
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